Important Note: This Privacy Policy applies to all users of the foya88 platform, including the website https://foya88.win and the official foya88 mobile app. By registering or using our services, you agree to the data collection and usage practices described in this document.
1Introduction
Foya88 ("we", "Platform") is committed to protecting the privacy of every member who uses our services. This Privacy Policy is written in clear, easy-to-understand language so you know exactly what happens to your personal information when you engage with us.
We understand that your trust is our most valuable asset. Every decision regarding your data is made with your interests and security as the top priority. This policy outlines the rights you have, how you can exercise them, and how we ensure your information is never misused.
This Privacy Policy should be read together with Terms and Conditions and Responsible Gaming Policy foya88, each of which together forms a comprehensive set of agreements between you and our platform.
2Data We Collect
Foya88 collects various types of personal data depending on how you interact with our platform. This data falls into several main categories:
Personal Identification Data
Full name, date of birth, MyKad or passport number, and identity document images for KYC verification purposes.
Contact Data
Email address, Malaysia phone number, and current residential address for official communications and account verification.
Financial Data
Bank account details, card numbers, and deposit and withdrawal transaction history for secure payment processing.
Gaming Activity Data
Betting history, games played, wins and losses, and playing habits for responsible gaming purposes.
Technical Data
IP address, device and browser type, operating system, and cookie data to enhance your platform experience.
Communication Data
Customer support conversation records, feedback, complaints, and any correspondence you send to us.
Sensitive Data: foya88 does not collect sensitive data such as medical information, religious beliefs, or political affiliations. Should you voluntarily disclose such information while communicating with our support team, it will be kept confidential and used solely to resolve your query.
3How We Use Your Data
Every piece of data we collect is used for a specific and legitimate purpose. Below is the complete list of purposes for which your personal data is used on the foya88 platform:
- Identity verification and KYC: To verify that you are who you claim to be and that you meet the minimum age requirement of 18 years, in accordance with legal compliance requirements.
- Deposit and withdrawal processing: To process your financial transactions securely and efficiently, including bank account verification and payment processing via FPX, DuitNow, Touch 'n Go eWallet, Boost, and other supported methods.
- Account maintenance: To manage your account, reset passwords, update information, and ensure the security of your login at all times.
- Customer support: To provide relevant and accurate assistance when you contact our support team via live chat or email.
- Personalized marketing: With your consent, we use activity data to send bonus offers and promotions relevant to your gaming habits.
- Fraud detection and AML: To detect and prevent fraudulent activity, money laundering, and to ensure compliance with financial crime prevention laws.
- Platform improvement: Technical and activity data is used to analyse platform performance, identify technical issues, and improve the user experience.
- Responsible gaming: To monitor playing habits and identify signs of problem gambling in order to protect your wellbeing.
4Data Sharing
Foya88 does not share your personal data with third parties for marketing or commercial purposes. However, there are limited situations where we need to share your information with specific parties to ensure our services function properly and remain legally compliant:
- Payment Processors: Required information is shared with licensed payment processors such as banks, e-wallet providers, and card networks to enable financial transactions to be processed securely.
- Game Providers: Game session data is shared with registered game software providers to allow you to play their games through the foya88 platform.
- Technical Service Providers: Companies that help us operate the platform — such as cloud computing services, digital identity verification, and analytics tools — may have limited access to certain data solely to perform their service functions.
- Law Enforcement Authorities: foya88 will disclose required information to competent authorities when mandated by law, court order, or a valid official request from Malaysian or international law enforcement bodies.
All third parties we work with are bound by strict data protection agreements. They are only permitted to use your data for the specific agreed purposes and must adhere to the same or higher security standards as foya88.
5Cookies & Tracking Technologies
Foya88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
There are several types of cookies we use:
- Essential Cookies (Required): These cookies are required for the platform to function properly. They enable you to log in, save your language preferences, and maintain your game session. These cookies cannot be disabled as they are essential for the platform's security and core functionality.
- Performance Cookies: These cookies collect information about how you use the platform — pages you visit, time spent, and any error messages encountered. This data is used in aggregate to improve platform performance.
- Functional Cookies: These cookies remember your preferences such as your username, language, and display settings so you don't need to reconfigure them each time.
- Analytics Cookies: We use trusted third-party analytics tools to understand general platform usage patterns and improve our services.
You can manage or delete cookies through your browser settings. However, disabling essential cookies may affect the functionality of the foya88 platform and your gaming experience.
6Data Storage & Security
Your data security is our foremost responsibility. foya88 implements multiple layers of technical and organizational security to protect your personal data from unauthorized access, loss, misuse, or unlawful disclosure:
- 256-bit SSL encryption for all data transmitted between your device and foya88's servers.
- Data encryption at rest for all sensitive data stored in our databases, including KYC and financial information.
- Role-based access control — only authorized personnel who require access to specific data to carry out their permitted duties are allowed to do so.
- 24/7 security monitoring using intrusion detection systems (IDS) and next-generation firewalls.
- Regular data backups to geographically separate servers to ensure service continuity.
- Penetration testing conducted periodically by licensed independent cybersecurity firms.
Your personal data will be retained for as long as necessary to fulfil the original purpose of collection or as required by law. Generally, account data is retained for a minimum of 7 years after account closure, in line with Malaysia's anti-money laundering legal requirements.
Server Location: foya88 members' personal data is stored in data centres located in the Asian region, protected by strict physical and digital security measures. Cross-border data transfers are only carried out when necessary and are always safeguarded by data transfer agreements that comply with international data protection standards.
7User Rights
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by foya88:
Right of Access
Access to Your Data
You have the right to request a copy of all personal data we hold about you. Requests will be processed within 21 business days.
Right to Rectification
Correct Inaccurate Data
If any personal data we hold is inaccurate or outdated, you may request a correction through your account settings or our support team.
Right to Erasure
Delete Personal Data
You may request the deletion of your personal data under certain circumstances, subject to data retention obligations required by law.
Right to Object
Object to Specific Processing
You have the right to object to the processing of your personal data for direct marketing purposes. You may withdraw your marketing consent at any time.
Right to Portability
Data Portability
You may request a copy of your personal data in a machine-readable format for transfer to another service provider, at our discretion.
Right to Restriction
Restrict Data Processing
Under certain circumstances, you may request that we restrict the processing of your data while an issue or complaint is being resolved by us.
To exercise any of the above rights, please contact the foya88 customer support team via live chat, available 24 hours a day. We will verify your identity before processing any data-related requests to protect the security of your account.
8Children's Data
The foya88 platform is strictly for individuals aged 18 and above. We do not intentionally collect, process, or store personal data of individuals under the age of 18.
If you become aware that a minor has registered an account on the foya88 platform or has provided their personal data to us, please contact our customer support team immediately. We will take prompt action to verify and, if necessary, delete all related data and close the account without compensation.
foya88 employs a multi-layered age verification system during the registration and KYC process. Any account suspected of belonging to an underage individual will be suspended immediately until age verification is complete.
9Third-Party Links
The foya88 platform may contain links to third-party websites or services not operated by us, including game provider sites or legitimate business partners. This Privacy Policy applies only to the foya88 platform and does not cover the privacy practices of other websites.
We encourage you to read the privacy policy of every third-party website you visit. foya88 is not responsible for the content, privacy practices, or security of those third-party websites.
10Privacy Policy Amendments
Foya88 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our operational practices, new legal requirements, or improvements in how we protect your data.
When material amendments occur, we will notify you via:
- A clear notice on the foya88 platform homepage at least 7 days before the changes take effect.
- Notification emails are sent to your registered email address.
- In-app notifications on the foya88 mobile app if you use it.
The "Updated" date at the top of this page indicates when this Privacy Policy was last modified. Your continued use of the foya88 platform after any amendments take effect will be considered your acceptance of the updated version.
11Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact the foya88 Data Protection Officer (DPO) through the following channels:
Live Chat
Available 24/7 within the platform
Response Time
Within 3 business
days
We are committed to handling every privacy-related enquiry with seriousness and professionalism. All complaints will be thoroughly investigated and you will receive a response within the stipulated timeframe.